Why Your Business Needs IT Support for Mac and iOS Devices

Craig Richards
February 4, 2020

If you’re an IT admin who doesn’t specialize in Apple products, there’s a real chance you came to this blog find out what a cloud-based IT solution can do to help you support the Mac and iOS devices on your network.

You’re in the right place. Your Mac and iOS users deserve the same knowledgeable, white glove support the rest of your network users enjoy. Even better, your environment’s security will benefit from your efforts to make the most of the built-in security features that make Apple devices excellent in an enterprise environment – small, medium, or large.

There’s no such thing as being too small a business to have an Apple MDM solution, and cloud-based IT support isn’t just for enterprise organizations. Here’s what you need to know about how cloud-based remote IT support for Apple devices can make your end users more secure and more productive.

How Apple Device Management Features Improve Your Environment’s Security

Apple puts security first and gives you a roster of features to help you make the most of their safety-first devices. But if you’re not using an MDM to manage your Apple devices, you may be overlooking a security risk.

Apple mobile device management programs keep everyone operating on a secure network by giving the IT team a clear picture of what devices are on the network, whether they’re encrypted, and if there are any security risks that can be eliminated by something as simple as a software update.

But you must know what devices (and threats) are in your environment in order to address them. The best way to do this is to make the most of Mac and iOS devices’ mobile device management capabilities, which may mean installing a cloud-based MDM program to help you protect your organization’s data and information.

Budget Smarter with Better Control over Your Inventory

Any inventory may seem like a daunting task until you’ve made your first count of devices. Whether you’re trying to figure out how many shirts you have at home or how Mac devices you have on your network, a simple system can help demystify this answerable question. And Apple’s Device Enrollment Program does just that.

For companies that have a BYOD or CYOD policy, it may be tricky to get a handle on your inventory. An MDM solution for Mac and iOS devices simplifies this process. Once you know what devices are on your network, how old they are, and if they have undergone any repairs, you’ll be better positioned to budget for procurement years to come.

If this sounds like a lofty vision of the future to you today, consider how much easier it is to scale when you have an inventory and tracking system in place. Even if you only have a few Apple devices in your inventory today, you can count on that number increasing. A mobile device manager will help you zoom through the next phrase of growth with better visibility into your environment’s security.

Improve Your Business Continuity with Remote Apple Device Management

When it comes to backing up your data, automatically syncing Apple devices through iCloud seamlessly backs up your devices and their data. With your end users’ Apple devices on the cloud, you can rest assured that you know where your data is stored, including proprietary information.

With Apple ID and iCloud in place (and an MDM), you can rest assured that if a laptop fell in a lake (you never know), you could activate that Apple ID on a new device, install your MDM application, and the end user would be able to open their new MacBook to a nearly identical user experience.

These same tools would also help you in the perhaps more likely event that an employee exits and takes their Mac device with them. Even if the hardware is never returned, with an MDM in place and support from iCloud, you’ll have access to their data and the ability to secure the device before any intellectual property is compromised.

Mac Device Management Unlocks Efficiency

While there are plenty of formulas online that can help you estimate just how much labor your company wastes each month due to downtime, there’s no need to go that far down the rabbit hole when it comes to support for Apple devices.

Apple products are famously low-maintenance, and an MDM makes software updates and application installations efficient, saving your company valuable time. Mac and iOS devices that are connected on a cloud-based IT system are easy to update and built to facilitate frictionless remote management, in the event that an end-user does need support.

Whether an employee is trying to access a new application license through Apps & Books or sharing a file to the network storage, with an MDM your customer support team is enabled to access end-user machines to assess any concerns and help end users get back to work quickly.

Help desks can be cumbersome and clunky, but with an Apple MDM solution, it’s simple to communicate with your end users, wherever they’re located. Even better, these programs provide excellent portals for self-service, empowering end-users to answer questions and access solutions without waiting for a response from the help desk.

Macs and PCs Simply Aren’t the Same

An Apple mobile device manager will empower your team to provide excellent support to the Mac and iOS devices on your network, whether or not your IT team members prefer a macOS at home. With the help of an MDM, small and medium-sized enterprises don’t have to cross their fingers and hope they’re not overlooking a place where they could be better handling the diversity of devices in their environment.

By choosing a tool that’s built to maximize the features and applications of Apple devices, you’ll see the efficiencies grow your IT support team’s capacity and enjoy the benefits of having happy Apple users who know where to look for resources and how to help themselves.

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