Troubleshooting Tools

The collection of utilities used to diagnose and resolve device issues, including Apple Diagnostics, Disk Utility, Console, and terminal commands.

What to Know

Troubleshooting Tools provide structured approaches to diagnosing and resolving device issues rather than relying on trial-and-error or guesswork. Tools like Console, Activity Monitor, Network Utility, and Disk Utility expose system state, resource usage, network conditions, and storage health that aren’t visible in normal user interfaces. For IT professionals managing device fleets, familiarity with these tools is essential for rapid problem resolution and avoiding unnecessary hardware replacements or OS reinstalls.

Common Scenarios

Enterprise IT: Corporate IT trains support staff on troubleshooting tools to diagnose user-reported issues efficiently, determining root causes and appropriate solutions without defaulting to full device wipes or costly replacements.

MSP: MSPs use troubleshooting tools to remotely diagnose client device issues and provide concrete evidence supporting recommendations for software fixes versus hardware replacement. This ensures billable hours are spent productively and clients receive accurate service.

Education: School IT trains student technicians and help desk staff on basic troubleshooting tools like Activity Monitor and Console to handle first-tier support, reducing escalations to central IT and improving support response times.

In Addigy

Addigy’s Remote Desktop feature allows admins to access all built-in troubleshooting tools remotely, enabling real-time diagnosis without physical device access. Addigy can also deploy custom diagnostic scripts that leverage troubleshooting utilities and upload results for centralized analysis.