Last updated August, 2023
Addigy, Inc. (“Addigy” or the “Company”) is committed to protecting the privacy of those who visit the Company’s Web sites (“Visitors”), and those who register to use the Services as defined below (“Customers”). This Privacy Statement describes Addigy’s privacy practices in relation to the use of the Company’s Web sites and the related devices, applications, and services offered by Addigy (the “Services”).
When we transfer data in the EEA, UK and/or Switzerland, to Addigy, Inc., we rely on the Standard Contractual Clauses approved by the European Commission for such transfers or other transfer mechanisms deemed ‘adequate’ under applicable laws.
1. Web sites covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: www.addigy.com (referred to as “Addigy’s Web sites” or “the Company’s Web sites”).
Addigy’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites, including ones we may link to, in order to understand their information practices.
2. Information collected
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Addigy requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, Addigy may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Addigy may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About Addigy Customers”.
As you navigate the Company’s Web sites, Addigy may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
Data you generate with Addigy Services
The Services include the Addigy products you use, where we process content that you collect, send, receive and share. This content includes any information about you that you may choose to include. Examples include: the summary and description added to a support or ticket issue, the custom policy settings you define in Addigy, the chat messages you exchange within the Self Service Chat functionality, your software repositories, comments you enter in connection with Public Software Catalog items, and any feedback you provide to us. Content also includes the files and links you upload to the Services. All information is strictly maintained and managed within your own Addigy instance. Addigy does not use any direct machine, device, phone, or tablet information for any external purposes.
Data you provide in our web sites
The Services also include our web sites owned or operated by us. We collect other content that you submit to these web sites, which include social media or social networking web sites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
Data you provide to support
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
We do not store certain payment and billing information when you register for Addigy. For example, we ask you to provide Credit Card Information, upon registration – this information is not stored in Addigy and a hashed version for billing identification is stored. All payment information, such as payment card details, is processed with PCI Compliant standards through a third-party billing vendor.
Data we store automatically when you use the Services
We collect and log information about you when you use our Services, including browsing our web sites and taking certain actions within the Services for your auditing purposes and compliance.
Your use of the Addigy Services
We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size, and filenames of attachments you upload to the Services; and name and/or email address.
Device and Connection Data
We collect information about your computer, phone, tablet, or other devices installed in Addigy. This device information includes your connection type and settings when you install, access, update, or use Addigy. We also collect information through your device about your operating system, browser type, IP address, URLs, device identifiers, and crash data. We use your IP address and/or MAC Address in order to provide device level information for auditing purposes. We do not store or collect any of you or your customers Personal Identifiable Information for use outside of your own environment. All information is strictly maintained and managed within your own Addigy instance. Addigy does not use any direct machine, device, phone, or tablet information for any external purposes.
3. Use of information collected
The Company uses Data About Addigy Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company may also use Data About Addigy Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
Addigy uses credit card information solely to check the financial qualifications and collect payment from prospective and current Customers. Addigy uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About Addigy Customers to provide you with personalized information about the Company.
4. Web Site Navigational Information
Cookies, Web Beacons and IP Addresses. Addigy uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.
The following sets out how Addigy uses different categories of cookies. Please consult the user documentation and help information provided by the maker of your browser for your options for managing cookies’ settings:
|Type of cookies||Description|
|Performance cookies||These cookies collect information about how Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs.From time-to-time, Addigy engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.|
|Functionality Cookies||Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of Addigy’s Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.|
Addigy uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Addigy may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Addigy uses Web beacons to operate and improve the Company’s Web sites and email communications.
When you visit Addigy’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Addigy uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
Social Media Features
Do Not Track
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Addigy does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies, or regulators, including no consistent standard of interpreting user intent. Addigy takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Many browsers include their own management tools for removing HTML5 local storage objects. You may be able to opt out of receiving personalized advertisements using the “Opt Out” banner on our web sites where applicable.
You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services.
5. Public forums, public Slack channels, and customer testimonials
Addigy may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Addigy is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. Addigy will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites.
Addigy posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Addigy obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Additionally, Addigy may recommend reviewing public forums like the MacAdmins Slack Channel. You should be aware that any information you provide on these web sites or channels – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these web sites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible web sites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
6. Sharing of information collected
Addigy may share Data About Addigy Customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Addigy may also share Data about Addigy Customers with the Company’s service providers to ensure the quality of information provided, and with third-party social networking and media Web sites, such as Facebook, for marketing and advertising on those Web sites. Unless described in this Privacy Statement, Addigy does not share, sell, rent, or trade any information with third parties for their promotional purposes.
Managed Accounts And Administrators
If you register or access the Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an account or site, certain information about you including your name, IP Address, contact information, content, and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.
You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Services display some or all of your information to other Service users when you share or interact with specific content. For example, when you comment on a Public Software Catalog Item, we display your user name and organization name next to your comments so that other users with access to the page or issue understand who made the comment. Please be aware that some aspects of Addigy Services like Custom or “Smart” Software can be made publicly available, meaning any content posted, including information about you, can be viewed within the Addigy Services by other Addigy users.
The Company may share Data about Addigy Customers with other companies in order to work with them. For example, the Company may need to share Data About Addigy Customers for customer relationship management purposes.
Addigy may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Addigy, the Company may share Data About Addigy Customers collected in connection with your integration, purchase, or expression of interest with our joint partner(s). Addigy does not control our business partners’ use of the Data About Addigy Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service. We work with third parties who provide software, sales tools, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
This Privacy Statement sets forth the information Addigy collects on the Company’s Web sites and the information we share with third parties. Addigy does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company’s Web sites, nor do we share personal information with any third parties collected from the Company’s Web sites, except as provided in this Privacy Statement. Section 4 of this Privacy Statement, Website Navigational Information, specifically addresses the information we collect through cookies and web beacons, and how you can control cookies through your Web browsers.
Addigy uses a third-party service provider to manage credit card processing called Stripe. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. Read more information about Stripe’s service agreement.
Addigy reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International transfer of information collected
The Company stores Data About Addigy Customers in the United States.
Legal Bases For Processing (For EEA Users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the Addigy Services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of Addigy Services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using Addigy Services.
If we transfer your personal information out of the European Economic Area or Switzerland and are required to apply additional safeguards to your personal information under European data protection legislation, we will do so. Such safeguards may include applying the newly modernized EU Standard Contractual Clauses, as of June 4th 2021, for the transfer of personal data to third countries described here, or for transfers to third parties in the United States. Addigy has self-certified to the EU-US and Swiss-US Data Privacy Framework.
For more details about Addigy’s EU data protection see addigy.com/eu-data-protection/ Further questions please see our Contacting Us section found at the bottom of this statement.
For further questions please contact [email protected].
European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
- Opt-out. Stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing communications.
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to [email protected] or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
8. Communications preferences
Addigy offers Visitors and Customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request to [email protected].
9. Correcting and updating your information
Customers/Controllers may update, delete, or change their registration information by editing their user or organization records where it is inaccurate or processed in violation of the DPF Principles. To update a user profile, please log in to the Addigy application with your username and password and click Account > Users. To update an organization’s information and select the Account > Settings page. To update Billing Information please email [email protected] or call +1 (305) 330-6677. To discontinue your account, have your registration information deleted, or have information you maintained in the Services returned to you, please email [email protected] or call +1 (305) 330-6677. Requests to access, change, or delete your information will be handled within 30 days except where the burden or expense or providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where other individuals rights would be violated.
10. Customer Data
Addigy Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Addigy will not review, share, distribute, or reference any such Customer Data except as provided in the Addigy Customer Agreement, or as may be required by law. In accordance with the Addigy Master Subscription Agreement, Addigy may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.
Addigy uses robust security measures to protect Data About Addigy Customers. Addigy collects information globally and stores that information in the United States. We transfer, process, and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
Addigy shall remain liable under the Principle of Accountability for Onward Transfer if its sub-processors process your Personal Information in a manner inconsistent with the Data Privacy Framework Principles unless Addigy proves that it is not responsible for the event giving rise to the damage.
11. Changes to this Privacy Statement
12. Other important privacy information
Notice to End Users
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different from this policy.
Administrators are able to:
- require you to reset your account password;
- restrict, suspend or terminate your access to the Services;
- access information in and about your account;
- access or retain information stored as part of your account;
- install or uninstall third-party apps or other integrations
In some cases, administrators can also:
- restrict, suspend or terminate your account access;
- change the email address associated with your account;
- change your information, including profile information;
- restrict your ability to edit, restrict, modify or delete information
Even if the Addigy Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access Addigy Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.
If you do not want an administrator to be able to assert control over your account or use of Addigy Services, use your personal email address to register for or access the Services. If an administrator has not already asserted control over your account or access to the Services, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of the Services, you will no longer be able to change the email address associated with your account without administrator approval.
Please contact your organization or refer to your administrator’s organizational policies for more information.
13. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to Addigy Privacy Team or Addigy’s Data Protection Officer by emailing [email protected].Addigy has committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. DPF Principles to JAMS, an alternative dispute resolution provider. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-data-privacy-framework for more information or to file a complaint. The services of JAMS are provided at no cost to you.