Resolve Issues Immediately with Addigy’s Live Features
Being proactive with Addigy policies, maintenance scripts, and monitoring is complemented by break-fix tools like LiveDesktop, LiveChat, and LiveTerminal. No other Apple device management provider gives you the ability to react to immediate problems.
See current device status with GoLive
All of a device’s current state and settings are available in Addigy device details page, GoLive. View over 100 data points of the device’s current state.
Check hardware and software status, send commands immediately, deploy software and profiles, check security compliance, and more.
Improve communication with end users
Communicate with your end users in real time to discover and solve problems quickly, easily, and with little interruption.
Instantly connect to remote devices anywhere in the world
View and control a remote Mac anywhere in the world with LiveDesktop. Add the flexibility of iOS screen sharing for iPhone and iPad devices, enabling seamless remote assistance for troubleshooting, training, or real-time collaboration.
Access the command line and resolve issues without interrupting end users
Addigy was the first in the industry to introduce instant and secure command line access right from your browser with LiveTerminal.
Frequently Asked Questions
What can I actually do in Addigy GoLive, and how does it compare to Jamf Remote or Iru's remote capabilities?
GoLive gives IT live terminal access, real-time device telemetry (CPU, memory, network, running processes), instant MDM command execution, and one-click software or profile deployment — all without scheduling a separate remote session. Jamf Remote is primarily screen-sharing focused, while GoLive is built for deep, real-time device interrogation and remediation in a single pane.
Can I run scripts or push MDM profiles to a device directly from GoLive without creating a policy first?
Yes. GoLive lets you execute scripts, deploy MDM profiles, push apps, and run live audits on any individual device without creating or modifying a policy. This is purpose-built for real-time troubleshooting scenarios where creating a full policy workflow would be too slow.
How does GoLive help IT resolve issues faster compared to waiting for a Jamf check-in or a Iru agent sync?
Because GoLive operates in true real-time, an IT technician can diagnose and fix a device in a single session — seeing live process data, running remediation commands, and confirming resolution without ever asking the user to wait for a sync or recheck. For distributed or remote workforces, this dramatically reduces mean time to resolution.