ACE Recertification

We now offer two options for the Addigy Expert Recertification course. The first is a live, instructor-led session, held once per quarter.

The second is a self-paced track, where you’ll receive access to the study guide and exam upon enrollment. You’ll have 7 days from enrollment to complete all requirements.

Both formats are designed to update and reinforce your Addigy & Apple knowledge with the latest platform enhancements. The live session provides a full day of instruction delivered remotely, while the self-paced option allows you to progress at your own schedule. If your ACE certification has expired, either format will bring you back up to speed with the newest technology implementations.

Upcoming ACE Dates

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Live, instructor-led session

This 1-day training course offers in-depth knowledge and updates regarding Addigy’s cloud-based platform, ecosystem tools, and Apple’s latest updates on Mobile Device Management. 

At the end of the training, students will be given a 2-hour comprehensive exam to test their understanding. The exam is multiple-choice and can be retaken. The certification expires one year after the exam is passed.

Who Should Take This Course

  • IT professionals who currently have an expired or about to expire Addigy Certified Expert Certification.
  • IT professionals who are participating in Apple’s Consultant Network, and require certification proof of updated certification completion.

What You’ll Review

  • New and updated features of the Addigy platform
  • Best practices around Addigy tools implementation to solve current business outcomes
  • What’s new in Apple Device Management

Prerequisite

  • A valid Addigy Certified Expert (ACE) certification is required for enrollment.

9:00 am – 5:00 pm EDT

  • ACE Recertification Introduction
  • What’s new with Device Enrollment
  • Changes in iOS 17 Mobile Device  Management 
  • Updates on Apple Business Manager & Apple School Manager
  • Changes in macOS Sonoma Mobile Device Management 
  • Updates on Addigy Identity
  • What’s new on Policies
  • New UI Changes on the Devices Page
  • Improved workflows on Smart Software & Public Software
  • Additional Security and Compliance
  • Addigy API
  • Exam

Self-paced track

The Addigy Certified Expert Recertification (ACE-R) is a self-paced program designed for admins who have already achieved ACE certification. Once enrolled, you will have 7 days to complete the study guide and the recertification exam. Upon successful completion, you will be awarded your newly updated ACE certificate, validating your continued expertise in Apple device management at scale.

This course reinforces and updates your knowledge of Addigy’s most critical workflows—including device provisioning, compliance, monitoring, automation, and security—while ensuring you remain aligned with the latest Addigy platform features and Apple ecosystem changes.

Who Should Take This Course

  • Addigy Admins with a current or recently expired ACE certification who actively manage Apple devices using Addigy
  • MSPs, ACNs, and Enterprise IT Administrators responsible for large Apple deployments
  • Technical professionals focused on automation, compliance, and security in Apple device management

What You’ll Review

  • Zero-Touch Deployment best practices: Automated Device Enrollment (ADE), Addigy Identity, Platform SSO, and Addigy Assist
  • Account provisioning and security: SecureToken management, Bootstrap Token workflows, and OS user account best practices
  • Enforcing compliance baselines with monitoring, remediation, and Addigy’s One-Touch Compliance Engine
  • Conditional Access workflows and Zero-Trust principles in practice
  • Advanced use of device facts for reporting and automation
  • Reading, editing, and deploying plist changes in macOS
  • Core scripting techniques for automation (Bash, zsh)
  • Integrating Addigy features into cohesive, end-to-end device management workflows

Prerequisite

  • A valid Addigy Certified Expert (ACE) certification is required for enrollment.

Agenda – Self-Paced (7 Days)

Lesson 1 – Foundations & Fundamentals

  • Review of Addigy architecture and core agent workflows
  • Policy hierarchy and inheritance basics
  • Device enrollment methods (Account-driven vs Device-driven)

Lesson 2 – Policies

  • Standard vs Flex Policies
  • Policy assignment and inheritance troubleshooting
  • Best practices for organizing policies across MSP/Enterprise

Lesson 3 – Updates with DDM

  • Declarative Device Management (DDM) overview
  • Softwareupdate persistence .plist review and timing variables
  • Enforcing updates with compliance and remediation

Lesson 4 – Managing OS Users

  • OS Users vs Managed Admin accounts
  • SecureToken fundamentals and Bootstrap Token role
  • First-login workflows and account-level security

Lesson 5 – Addigy Identity vs Platform SSO

  • Identity workflows and user login experience
  • Configuring Platform SSO with Microsoft/Okta
  • Using Identity Device Facts for compliance

Lesson 6 – Addigy Compliance Security Suite

  • FileVault, Firewall, and Gatekeeper enforcement
  • Escrow Buddy for FileVault key escrow
  • Building compliance rules and remediation workflows
  • Conditional Access and Zero-Trust concepts

Lesson 7 – iOS, iPadOS, tvOS Management

  • Enrollment and management workflows for mobile platforms
  • App deployment and restrictions
  • Using monitoring and remediation for mobility compliance

Lesson 8 – Smart Software, Pre-Built Apps & Variables

  • Pre-built Apps vs Smart Software with scripted installs
  • Condition Scripts and deployment logic
  • Addigy Variables for dynamic naming and app targeting

Lesson 9 – End-User Apps & Engagement

  • Self-Service (MacManage) customization and branding
  • Configuring Addigy Assist for end-user support
  • Building chained notifications for proactive messaging

Lesson 10 – Preparing for the Next OS

  • Reviewing Apple’s annual OS release cycle
  • Identifying deprecations and new MDM keys
  • Strategies for testing, piloting, and scaling upgrades
  • Setting yourself up for success before rollout

Final Review & Exam

  • End-to-end workflow recap
  • Key updates since your last ACE certification
  • Online certification exam (must be completed within 7 days of enrollment)

For pricing and other inquiries, please contact us at [email protected]