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Frequently Asked Questions
Can I manage multiple clients from a single Addigy account?
Yes, Addigy is designed for effortless multi-tenant management, letting you control every client’s devices, policies, and updates from a unified dashboard. No switching accounts or tabs needed.
How easy is it to migrate clients to Addigy from another MDM platform?
Addigy provides guided migration, bulk device onboarding via Apple Business or manual methods, and deep customer support during transitions.
For macOS devices, factory reset is not needed for migration. The Addigy team will guide you through best practices for minimal disruption each step of the way.For macOS devices, factory reset is not needed for migration. The Addigy team will guide you through best practices for minimal disruption each step of the way.
What reporting and automation tools are available for MSPs in Addigy?
Addigy offers instant, exportable compliance reports, client-level health dashboards, and automated update and remediation workflows, allowing MSPs to scale services efficiently and prove results to clients.
How does Addigy’s support compare to other Apple MDM vendors?
MSPs report Addigy support as “exceptional and timely” with dedicated onboarding sessions, ongoing training, and unlimited US-based support for all partners. Our company’s proactive approach to feature requests and issue resolution is regularly cited as a top reason MSPs choose Addigy.
Can I restrict access per tenant or technician?
Absolutely. Use policy restrictions and user roles to limit technician visibility and actions, ensuring security and data privacy for each client or tenant.
How does automation work across tenants?
Automation policies, scripts, and updates can be created at the global/parent level and will cascade down to all organizations or specific tenants, thanks to Addigy’s hierarchical policy structure and policy inheritance. MSPs also have the flexibility to apply tenant-specific automations when needed, giving full granular control while reducing repetitive admin work across clients in your Addigy account.
Can I monitor and alert all tenants at once?
Yes, Addigy delivers real-time alerting and remote device visibility for all clients from one platform, plus integrates with leading ticketing tools to automate incident tracking for every tenant fleet.
Can I enforce update deadlines using DDM?
Yes. For supported Apple OS versions (macOS 14+, iOS/iPadOS 17+), DDM lets you enforce specific OS versions and deadlines for updates; devices past due will auto-install updates or trigger user prompts.
Addigy automatically uses standard MDM for legacy devices not supporting DDM, so updates and commands reach all endpoints, regardless of version.










