Return to Service

An MDM feature that preserves device enrollment through an erase operation, allowing devices to automatically re-enroll in the same MDM configuration after being wiped.

What to Know

Return to Service eliminates the time-consuming manual reconfiguration process after devices are erased, repaired, or returned from users. Instead of requiring IT staff to manually re-enroll devices, install profiles, and configure settings, Return to Service automatically initiates MDM enrollment and applies all policies as soon as the device completes initial setup. This transforms device recovery and redeployment from a multi-hour manual process into an automated workflow, dramatically reducing IT workload and device downtime.

Common Scenarios

Enterprise IT: Corporate IT uses Return to Service when redeploying devices to new employees after the previous user’s data has been erased. Devices automatically re-enroll during setup, receiving all corporate policies, apps, and configurations without IT intervention, enabling same-day redeployment.

MSP: MSPs leverage Return to Service to quickly redeploy client devices after repairs, replacements, or reassignments. This reduces billable hours spent on manual device configuration and improves client satisfaction through faster device turnaround times.

Education: Schools use Return to Service between semesters to rapidly wipe and redeploy student devices. After erasing hundreds of iPads, Return to Service ensures each device automatically re-enrolls and receives classroom apps and restrictions without individual IT attention.

In Addigy

Addigy’s Return to Service integration works seamlessly with Automated Device Enrollment (ADE). After erasing an ADE-enrolled device, simply connecting to Wi-Fi during setup triggers automatic enrollment in Addigy, and the device receives all assigned profiles, apps, and configurations based on its group membership without manual intervention.