Webhook

Webhooks are user-defined HTTP callbacks. In MDM environments, webhooks enable real-time integrations and automation by sending data to other applications when specific events occur (like enrollment completion or compliance failures).

What to Know

Webhooks enable event-driven automation by pushing notifications to external systems the moment events occur in MDM, eliminating polling delays and enabling real-time responses. When devices enroll, fall out of compliance, or trigger security alerts, webhooks can immediately notify ticketing systems, alerting platforms, or custom automation scripts. This enables organizations to build sophisticated workflows that span multiple systems — automatically creating help desk tickets for lost devices, triggering identity system updates when devices are assigned to users, or alerting security teams when devices detect threats.

Unlike traditional API integrations where external systems must constantly poll for updates, webhooks push data proactively, reducing API call volumes and enabling instant reactions to events. Webhook payloads typically contain JSON data describing the event, allowing receiving systems to parse and act on the information. Webhooks support loosely-coupled integrations where systems remain independent but exchange data as needed, enabling flexible ecosystem architectures that adapt to changing requirements without tightly-bound dependencies.

Common Scenarios

Enterprise IT: Corporate IT configures webhooks to send device enrollment notifications to ticketing systems, automatically creating onboarding tickets when new devices appear in MDM. Compliance violation webhooks trigger automated responses like disabling network access or alerting security teams. IT builds custom webhook receivers that parse MDM event data and trigger actions in HR systems, asset databases, or security information and event management (SIEM) platforms. Webhook authentication ensures only legitimate MDM notifications are accepted, preventing spoofing attacks.

MSP: MSPs leverage webhooks to integrate client MDM instances with PSA tools, automatically creating tickets when devices require attention. Webhook-driven automation enables MSPs to provide proactive support — detecting and responding to issues before clients report them. MSP monitoring dashboards aggregate webhook events across multiple client accounts, providing unified visibility into fleet health. Webhooks enable MSPs to build differentiated service offerings through custom automation that competitors lack.

Education: School districts use webhooks to integrate MDM with student information systems, automatically updating device assignments when students change schools or graduate. Webhooks notify help desk systems when classroom device issues occur, enabling rapid support responses during instruction. Education IT can build custom automations triggered by webhooks that enforce policies like automatically checking in shared iPads at day end or alerting when student devices access inappropriate content.

In Addigy

Addigy provides webhook capabilities that enable admins to configure HTTP callbacks for various MDM events including device enrollment, compliance state changes, command execution, and alert triggers. Administrators configure webhook endpoints through the Addigy console, specifying the destination URL, authentication credentials, and which events trigger webhooks. Addigy sends JSON payloads containing event details to configured endpoints in real-time as events occur.

Addigy’s webhook implementation includes retry logic for handling transient failures, payload signing for verifying authenticity, and configurable filters to limit which events trigger notifications. Organizations can build custom integrations by creating webhook receivers that parse Addigy event data and trigger appropriate actions in external systems. Addigy’s API documentation includes webhook payload schemas and examples, helping developers build robust integrations. Webhook activity logs provide visibility into delivery status, helping troubleshoot integration issues.