Network Diagnostics

Tools and techniques for diagnosing network connectivity issues that may affect MDM communication, Internet access, and cloud service connectivity.

What to Know

Network Diagnostics tools help IT identify whether connectivity problems stem from local device configuration, network infrastructure issues, DNS failures, or ISP problems. This distinction is critical for efficient troubleshooting, as it prevents wasted time reconfiguring devices when the actual problem is a broader network outage or misconfigured DHCP server. Built-in tools like Network Utility, Wireless Diagnostics, and ping/traceroute provide concrete evidence of where network failures occur.

Common Scenarios

Enterprise IT: IT departments use Network Diagnostics to differentiate between individual device configuration problems and campus-wide network issues. This helps determine if the solution is reconfiguring the device, adjusting Wi-Fi profiles via MDM, or escalating to network infrastructure teams.

MSP: MSPs use Network Diagnostics to remotely troubleshoot client connectivity issues and determine if problems are caused by client devices, local network configuration, or ISP failures. This ensures billable hours are spent on actual client issues rather than ISP outages outside the MSP’s control.

Education: School IT uses Wireless Diagnostics on MacBooks experiencing connectivity problems in specific classrooms to identify Wi-Fi dead zones, channel interference, or access point failures. This data drives infrastructure upgrades and access point placement decisions.

In Addigy

Addigy can deploy custom scripts that run network diagnostic commands and upload results, enabling centralized analysis of connectivity issues across the fleet. Addigy’s Remote Desktop feature also allows admins to run Network Utility and Wireless Diagnostics remotely, troubleshooting connectivity problems without physical device access.