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Getting Started with DDM OS Updates in Addigy

May 21, 2026 –
Addigy Admin Training Series promotional graphic titled "DDM Updates" with Mauricio Steves, Solutions Architect, shown in a circular black-and-white headshot with arms crossed.

New Admin Training Series
A focused, 30-minute walkthrough for new Addigy admins. Configure DDM OS updates, read and review the `.plist` that’s created, and build your first custom fact—without filing a support ticket.

What You’ll Walk Away With
Three concrete wins in 30 minutes

By the end of this session, you’ll be able to confidently manage DDM updates and surface device-level configuration data across your entire fleet.

1. Understand DDM in plain language
Learn exactly what Declarative Device Management (DDM) is, how it differs from traditional MDM, and which devices in your fleet are eligible (macOS 14+, iOS 17+, iPadOS 17+).

2. Configure DDM OS updates the right way
Follow a simple three-step process to enable updates, define a practical schedule (delay, time window, and enforcement days), and create avoidance windows for critical business periods.

3. Build your first custom fact
Read the DDM `.plist` on any device and surface that information fleet-wide. Reduce hours of manual troubleshooting to a single column on your Devices page.

Who this training is for
Built for new admins

This session is designed for admins who are new to Addigy—or MDM in general—and want a clear, repeatable process for managing Apple OS updates without relying on support tickets every step of the way.

  • New or novice Addigy administrators
  • IT teams adopting DDM for the first time
  • MSPs onboarding junior technicians to Apple device management
  • Admins seeking fleet-wide visibility into update status