Onboarding & User Experience | Video Transcripts

To start off, let’s take a look at the onboarding experience for a new employee and how easy it is to set up a device, login with a cloud identity account, and self-select software for installation.

Enrollment

Adding devices into Addigy is easy and straightforward with Apple Business Manager and Apple School Manager. When a device is given to a new employee, the experience is similar to how they might receive a device if they had purchased it themselves. Simply unbox, power on, and follow the directions on screen. After the device has connected to a network, the new employee will see a remote management screen that enables Addigy on the device. At this point, an IT administrator using Addigy can ensure installation of software, settings, and other critical items. Once setup is complete, the device is fully managed and ready to use!

Next, let’s check out a popular option for customers who use a cloud Identity provider and want to replace the default macOS login experience with Addigy Identity.

Identity

Addigy Identity is an important tool in your IT toolkit to make life easier for people using a Mac. By replacing the macOS builtin login window with Identity, you can provide a familiar and secure login experience. Multi-factor authentication or two factor authentication are supported through the identity provider configuration. Identity will allow for creation of new accounts OR sync with existing ones all while keeping passwords up-to-date. No need to worry about computer password vs email password questions again.

Lastly, let’s have a quick look at the internal app store where users can install apps and run maintenance before ever reaching out for support or creating a trouble ticket.

Self Service

Self help continues to grow with importance as organizations add more and more technology. The Self Service internal app store is a great place to publish many of those common tasks that are requested so that folks can help themselves and continue with their day. 

Installing software is as simple as searching for their app and clicking Install. From there, Addigy will download the proper version and ensure installation is successful. Additionally, Self Service does not require administrator permissions to work properly. All required permissions are handled by Addigy.

Enabling user initiated troubleshooting is simple and straightforward. Administrators can publish common support scripts for first line support. By clicking the run button, a person can quickly upload logs, repair permissions, or empty temporary folders all without needing to know what all of those things are or how it may help them.  

If the software or script isn’t available to solve the problem, a support ticket can easily be created from Self Service as well. 

No calls to IT, no waiting in a queue. Within self service, a person can install apps, run support scripts, or create a new support ticket.

From onboarding with Automated Device Enrollment, password management with Addigy Identity, and ongoing support with Self Service, users can quickly and easily become productive with their new Apple device all while ensuring proper configuration and security.

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