Mobile device management is a top priority for agile organizations that need to oversee multiple working environments at one time. Whether juggling traditional, remote, or hybrid offices, your users expect their devices to run optimally at all times.
For many device users, this happens through quick onboarding, proven safety from security threats, streamlined software updates, and regular, ongoing maintenance.
As an internal IT manager or managed services provider (MSP), your device management platform must offer the MDM features and tools needed to help your end users remain productive and perform their best work.
What You Should Look For in an Apple MDM Platform
When you are evaluating remote management tools (RMMs), you need a solution that will ensure your devices are set up in a way that you know makes them safe and secure. This allows users to be as productive as possible when their device arrives.
With Apple devices, this means choosing a mobile device management solution that provides an effortless way to manage macOS, iOS, iPadOS and tvOS devices across multiple departments, clients, and locations.
Let’s take a look at the top 10 features and functions of Addidy’s Apple MDM platform.
#10 Single Sign-On
Addigy Identity provides a simple Single Sign-on process for your Macs to make user provisioning and device authentication simple and secure. Users benefit from the speed and convenience of using the same credentials across your entire organization.
Identity works with platforms like Okta, Azure, and Google for even further collaborative benefits. You can customize Identity settings based on individual departments, clients, or locations, all from one single place.
Identity provides password syncing between your IDP and your devices. Users are automatically reminded when it’s time to reset or choose a new password based on compliance standards. This alleviates the stress of maintaining good security hygiene within an identity provider.
#9 Monitoring & Remediation
Addigy’s Monitoring and automated Remediation heads off small issues before they can become larger fires that lead to work stoppages. Automate repetitive tasks that take up so much of your team’s time, allowing everyone to focus on more critical issues.
Addigy can even automatically fix many device issues as soon as they’re detected, and with ticketing system integrations, Addigy can create tickets and close them when the remediation is complete, giving you a way to track anything that happened.
#8 Inventory Management & Visibility
As your organization grows, keeping track of all the devices in your organization can become overwhelming. That’s where Addigy’s IT inventory management and visibility features come in, giving you visibility into both hardware and software.
- How many devices, and which types, are in your environment
- How many are up to date and in compliance
- Inventory of each device’s software
- Which users have access to specific devices, apps, or programs
Addigy eliminates the need to use separate programs for these important tracking and inventory-related tasks. It’s a complete end-to-end inventory management solution that improves security and makes asset-tracking easy.
#7 Automated Device Enrollment
Automated device enrollment is the recommended choice for organization-owned devices, so that your devices are safe and secure the moment they come out of the box. Devices go straight from the warehouse into users’ hands without IT having to touch them first. Users log in with Identity, and the device is configured with all software and settings for immediate productivity.
Automated Device Enrollment also makes it easier to manage BYOD policies. Get user-owned devices enrolled quickly and ensure they have access to corporate data in compliance with your security standards.
Branding and Customization options allow you to display custom information during Setup Assistant, including:
- Custom logo
- Unique authentication code (up to fifteen digits)
LiveDesktop proves an exceptionally powerful experience for remotely accessing and controlling any Mac.
Unlike other third-party tools that require installing a separate application to access and control each device, LiveDesktop uses the remote management framework that’s built into macOS. Traffic is tunneled securely through a unique URL giving you access to the machine right from your browser with the click of a button.
Besides all the powerful tools Addigy provides for managing routine workflows and pre-defining software and settings, our live features are there to let you respond to user emergencies, and resolve their problems immediately.
Run an interactive terminal to any Mac anywhere. LiveTerminal provides a fast and direct connection, without compromising on quality or speed.
- Live command responses
- No necessary firewall changes
- Familiar terminal interface
- Keyboard interrupts
- Support for continuous commands (tail -f, top, etc.)
- Native text editors (nano, vim, etc.)
- Instant terminal access
- Passwordless login
- Multiple sessions on same or different machines
- Multiple SSH windows
- Cloud-based access from anywhere
#4 Self Service
Self Service (a.k.a. MacManage), allows end users to install their own admin-approved apps, request support, run maintenance scripts, chat with administrators, and get notified when processes may interrupt their work.
Get up-to-the-minute data, change device settings, deploy software, and even take complete control of a Mac from your browser. Addigy gathers more than one hundred device facts for visibility into the latest state of a device, so you can resolve problems immediately.
#2 Public Software Catalog
Browse and deploy any of the most popular software titles in just a few clicks. Addigy maintains over 60 apps, updating the available versions as they become available. As soon as an update is available, Addigy makes it easy to update all the Macs once you’ve approved. App categories include:
- Cloud storage
- Remote Support
#1 Smart Software
Create and deploy your own app packages to any set of devices easily and automatically with Smart Software. Attach any required permissions to avoid interrupting your end users, and even schedule the preferred date and time for installation.
Ready to see more?
Sign up for a personalized one-on-one demo or request a trial today.