The Future of Zero-Touch Deployment: Introducing Addigy Assist

Over the past year, after speaking with many IT admins and organizations of all sizes, a common theme emerged: zero-touch deployments sound great in theory but often fall short in practice. 

When users power on a new device, they expect a seamless experience, but instead, they’re met with uncertainty. Applications are still installing, configurations are delayed, and there’s no indication of what’s happening. This lack of transparency leads to frustration, an increase in support tickets, and IT teams having to step in manually. To prevent these issues, many admins resort to white-glove setups—manually configuring devices or walking users through the process. While this ensures a smooth setup, it’s inefficient, doesn’t scale, and ultimately defeats the purpose of zero-touch deployment.

At Addigy, we knew there had to be a better way. Over the past year, we’ve researched, iterated, and developed a solution to bridge this gap—one that gives admins control, users clarity, and IT teams the ability to scale efficiently. The answer? Addigy Assist.

Bridging the Gap: The Role of Deployment Solutions

IT admins have long relied on various deployment tools to improve the macOS setup experience like Splashbuddy, DEPNotify, etc. These solutions have been well-respected in the Mac Admin community, setting the standard for making onboardings more user-friendly. 

However, many of them require extensive scripting, manual configuration, and ongoing maintenance. Getting a fully customized setup running can take hours (if not days), not to mention the additional time needed for ongoing maintenance or future changes.

This is where Addigy Assist comes in. It builds on the transparency and user experience these tools provide while integrating directly into an automated MDM workflow. By reducing the need for custom scripts and manual intervention, IT teams can scale deployments faster and more efficiently.

Introducing Addigy Assist: A Smarter, Scalable Onboarding Experience

Addigy Assist eliminates friction from zero-touch deployments by giving IT teams a simple, scalable, and automated way to enhance the setup experience. With Addigy Assist, admins get:

IT Efficiency & Control

• Scalable Multi-Tenant Features – Manage multiple clients, locations, or departments with tailored setups while maintaining centralized oversight.
• Streamlined Workflows – Automate repetitive tasks, reducing reliance on complex scripting and saving valuable time.
• Proactive Monitoring – If an issue arises, IT teams are alerted before users even report it, reducing downtime and improving efficiency.
• Control Over Visibility – Admins can decide what is shown to end users—whether it’s profiles, App Store apps, Smart Software, or Public Software—ensuring a streamlined experience.

User Experience Enhancements

• Custom Branding & Personalization – Incorporate logos, messaging, and tailored workflows to match your organization’s identity, building trust and professionalism.
• Smart Prompting – Handle common setup scenarios like low battery warnings or required restarts automatically, ensuring smooth setup completion.
• Faster Setups – Speed up deployments and reduce network congestion with intelligent LAN caching, eliminating the need to repeatedly download large installation files.

We set out to make Addigy Assist as convenient as possible for IT admins and end users—delivering the benefits of a custom solution without requiring extensive scripting, maintenance, or ongoing upkeep.

Scaling IT Without the White-Glove Overhead

Many IT teams avoided implementing an onboarding solution—not because they didn’t want to, but because it wasn’t worth the time investment. Instead, they defaulted to white-glove setups, as building and maintaining a custom solution was too complex, and the learning curve was daunting. 

For others, the challenge wasn’t whether to implement an onboarding solution—it was scalability, time constraints, or the risk of knowledge loss when key admins left the company. 

Through research and interviews, we found a shift: on average, 9 out of 10 companies were willing to offer a custom onboarding experience if it took less than 20 minutes to set up and required minimal maintenance. Those who implemented structured onboarding found that their end users were more engaged, better understood the process, and submitted fewer support tickets.

With Addigy Assist, this changes. Users know what’s happening, admins stay in control, and deployments finally scale the way they were meant to. Companies are now moving back toward zero-touch deployments with confidence.

Addigy Assist is more than just another onboarding tool—it’s part of a broader effort to enhance the end-user experience and streamline IT management. At Addigy, we’re investing time and energy into ensuring that IT admins have the tools they need to deliver seamless deployments while keeping users informed every step of the way. This is the missing piece admins and end users have been waiting for.