Dear IT Teams: You Deserve an MDM That Moves as Fast as You Do

The Reality of Managing Apple Fleets for IT Teams

The reality of managing Apple devices today feels like a moving target. macOS device management isn’t easy given that updates drop often and sometimes without warning, users hit “Remind Me Later,” and platforms you trusted are suddenly chasing buzzwords instead of stability. We’ve all watched tools lose focus, and it’s IT teams who pay the price in late nights and failed updates.

Too often, Apple Device Management platforms fall behind. Updates are confusing. Fixes are “coming soon.” You’re left refreshing dashboards while your users (and boss) waits.

We get it. We’ve heard the stories across Reddit, Slack, and every IT community we’re part of – and we built Addigy to make sure you feel heard.

What IT Teams are Saying About Apple Device Management

Across the IT community, one theme keeps surfacing: today’s Apple Device Management tools move slower than the teams using them.

Admins describe feeling duped by promises of the 15-minute check-in and slow patch cycles that leave devices exposed for hours. Others are worn out by endless rebrands and “AI pivots” that turn dependable platforms into beta projects. 

‘The Apple MDM I just moved to now wants to be my Identity platform, my compliance tool.. Plus force AI on me,’ – IT admin

Here’s what else we’re hearing:

• OS Updates Cause Frustration
  Between all the different options for rolling out OS Updates, making sure you’re ready when patches drop is frustrating. You need it to just work, not take hours to sync or feel the need to manually ‘check it’.
  
• Limited Visibility When It Counts
  You can’t fix what you can’t see. Admins talk about having to wait for next check-ins or missing real-time insight when devices go dark.
  
• Compliance That Feels Manual
  Most platforms promise automation, but you’re still spending hours chasing audit reports. The result? Your weeknights or weekends get hijacked.
  
  Even as Apple Device Management changes, IT pros still crave one thing: a stable, Apple-first solution that just works.

What Listening Looks Like in an Apple Device Management Platform

IT doesn’t need another vendor chasing trends. You need a partner who shows up when something breaks at 2 a.m. Listening isn’t lip service, it’s active engagement. It’s the same‑day OS support when Apple drops macOS or iOS updates, and real‑time communication when admins flag issues in threads, not just ticket queues.

Addigy was built by engineers and admins who got tired of watching IT teams suffer through tools that spoke at them, not with them. So instead of dictating roadmaps, we tapped into the IT community – admins, MSPs, and enterprise engineers – to shape what comes next.

Our features come from feedback, not trends: 

• Real‑time visibility tools that truly operate in real-time.
• Integrated remediation scripts that fix compliance issues before you even log in.
• One‑click app deployments and automated patching that make “zero touch” translate to zero effort without sacrificing security.
• Declarative Device Management (DDM) support that keeps Apple devices compliant and self‑healing.

A great device management solution doesn’t just manage your devices: it listens, learns, and moves as fast as your team does.

Checkout Deep Dive Into Declarative OS Updates and Upgrades from our VP of Product here:

How We Move Fast

We believe that if Apple releases a major update today, you should be able to support it today.

Addigy’s real-time device management means your devices are always connected – no waiting for 15-minute check-ins, no blind spots between updates. You see what’s happening as it happens.

Addigy’s automation engine handles what used to require scripts and sleepless nights: enforcing compliance, rolling out apps, or remediating issues before anyone notices. Apple-first automation and GoLive tools give IT admins direct visibility and control across global fleets instantly.

Community in Action: How Feedback Fuels Addigy Device Management

The Apple IT admin community is one of the most passionate and insightful ones in tech – and it’s one we’re proud to be a part of.

Listening isn’t optional, it’s operational. Every feature, update, or improvement in Addigy begins with a conversation. From open Reddit AMAs and customer Slack channels to user forum polls and conference meetups, we see these ideas as signals worth investigating.

Here’s how that process works in practice:

Collect: We gather feedback from multiple community touchpoints – Reddit threads, AMAs, support tickets, NPS surveys, our Account Executives, and feature‑requests. Every comment, upvote, or “+1” becomes part of our insight pipeline.

Analyze: Our product and engineering teams tag and categorize pain points (like update timing, sync speed, or compliance visibility) to identify patterns in real feedback rather than assumptions.

Prioritize & Prototype: Requests with the most impact are discussed among other teams and customer advocates to ensure we focus on what matters most: reliability, real‑time monitoring, and Apple‑first innovation.

When features launch, we spotlight their origin: real users. That’s how features like GoLive (for real‑time device data) and multi‑tenancy (for unified MSP management) were born.

Every suggestion, every critique, every “hey, could you add…” helps us build a more responsive, human‑centered product. 

Ready for Apple Device Management That Listens?

Your teams move fast. Your tools should too.

If you’ve ever felt unheard by your Apple Device Management solution, you’re not alone. We believe IT teams deserve tools built by people who listen, and who move as fast as you do.

Ready to try a new MDM that makes things simple? See for yourself and try Addigy for free.